Returns & Exchange Policy

You can contact us at hello@formulamatacerah.com within 7 days after receipt of the product to process returns and exchanges.

Confirm receipt — Apply for return or exchange– Customer service approved- Customer return the goods– Warehouse inspect and receipt– Review of returns and exchanges — Refund / exchange

For returns and exchanges please indicate order number, name and phone number

We do not accept returns or exchanges under the following circumstances

  • Used products
  • The product is damaged by the customer

We want you to be fully satisfied with every item that you purchase . If you are not satisfied with an item that you have purchased, you may return the item within 7 days of delivery for a full refund of the purchase price, minus the shipping & handling .

The item must be returned in good condition , in original boxes ( whenever possible ), and with all paperwork, parts and accessories to ensure credit . Contact our Customer Service Team for a Returns Authorization number.

In the case of shipping damages, please contact the carrier or our Customer Support department at hello@formulamatacerah.com.

You can expect a refund in the same form of payment originally used for purchase within 7 days of our receiving your returned product. Your refund will include the cost of the item , plus any applicable sales tax .

If you receive a damaged or defective item contact a Customer Support Representative within 7 days of delivery. Please be prepared to supply the order number and item number from your original confirmation e – mail , as well as your e-mail address and phone number We will make every reasonable effort to assist you with your return , we will pay shipping fee . If you do not contact Customer Support you are responsible for all return shipping charges .

Customers will only be charged once at most for shipping costs ( this includes returns ) : No restocking to be charged to the consumers for the return of the product.